HCIP — Patient Follow-Up Dashboard

Total Patients

247

This month

Messages Sent

612

Texts + Emails

Confirmed

189

76.5% confirmation rate

Needs Attention

Staff follow-up required

Recent Patients

Showing 12 of 247 · View All

Patient	Provider	Follow-Up	Status	Last Contact
Sarah Johnson Annual checkup	Dr. Williams	Mar 14	✓ Confirmed	Replied YES — 2h ago
Michael Chen Post-op follow-up	Dr. Patel	Mar 15	✓ Confirmed	Replied YES — 5h ago
Maria Garcia Lab results review	Dr. Williams	Mar 16	Contacted	Initial text sent — 1h ago
James Wilson Physical therapy eval	Dr. Martinez	Mar 16	✓ Confirmed	Replied YES — 30m ago
Emily Davis Dental cleaning	Dr. Kim	Mar 16	No Response	Reminder sent — 4h ago
Robert Taylor Cardiology consult	Dr. Patel	Mar 17	Pending	Scheduled for tomorrow
Lisa Anderson Dermatology follow-up	Dr. Williams	Mar 15	⚠ Escalated	No reply after 2 reminders
David Martinez Blood work review	Dr. Kim	Mar 14	✓ Confirmed	Replied YES — 1d ago
Jennifer Brown OB/GYN annual	Dr. Martinez	Mar 17	Contacted	Initial text sent — 2h ago
Thomas Lee Orthopedic review	Dr. Patel	Mar 16	Opted Out	Replied STOP
Amanda White Allergy follow-up	Dr. Williams	Mar 18	Pending	Scheduled for Wed
Kevin Harris Diabetic check-in	Dr. Kim	Mar 15	✓ Confirmed	Replied YES — 8h ago

Activity Feed — Last 24 Hours

INBOUND

Kevin Harris replied YES — appointment confirmed

8 hours ago

OUTBOUND

Reminder sent to Emily Davis — "Hi Emily, just a friendly reminder about your follow-up..."

4 hours ago

INBOUND

Michael Chen replied YES — appointment confirmed

5 hours ago

OUTBOUND

Initial follow-up sent to Maria Garcia — "Hi Maria, it's time to schedule your lab results review..."

1 hour ago

ESCALATED

Lisa Anderson — no reply after 2 attempts. Staff follow-up required.

30 min ago

INBOUND

James Wilson replied YES — appointment confirmed

30 min ago

OUTBOUND

Initial follow-up sent to Jennifer Brown — "Hi Jennifer, it's time for your annual..."

2 hours ago

INBOUND

Sarah Johnson replied YES — appointment confirmed

2 hours ago

INBOUND

Thomas Lee replied STOP — opted out of messages

6 hours ago

OUTBOUND

Reminder sent to Lisa Anderson — "Hi Lisa, we noticed you haven't booked your follow-up..."

12 hours ago

How It Works

Step 1: Your staff enters patients who need follow-up (simple form or CSV upload)

Step 2: System automatically texts each patient at the right time

Step 3: Patient replies YES → automatically confirmed. No phone call needed.

Step 4: No reply? System sends a reminder in 24h. Still nothing? Staff gets flagged.

Step 5: Your staff only handles the 10-15% of patients who truly need a call.

Result: 100% of patients contacted. 76%+ confirm without a single phone call.

PATIENT'S PHONE

Today, 9:15 AM

Hi Sarah, this is Demo Medical Practice. It's time to schedule your follow-up appointment with Dr. Williams. Reply YES to confirm, or call us at (555) 0100. Reply STOP to opt out.

Today, 9:47 AM

YES

Today, 9:47 AM

Great! Your follow-up is confirmed. We'll call you to schedule a specific time. Thank you, Sarah!

Total interaction time: 32 seconds

vs. average 8 minutes for a phone call

🏥 HCIP — Patient Follow-Up System

Recent Patients

Activity Feed — Last 24 Hours

How It Works

PATIENT'S PHONE